Repositorio de producción científica de la Universidad de Sevilla

Gestión de calidad total en empresas españolas: Un análisis cultural y de rendimiento

 

Advanced Search
 
Opened Access Gestión de calidad total en empresas españolas: Un análisis cultural y de rendimiento
Cites
Show item statistics
Icon
Export to
Author: Leal Millán, Antonio Genaro
Coordinator/Director: Varela González, José Antonio
Department: Universidad de Sevilla. Departamento de Administración de Empresas y Marketing
Date: 1997
Document type: Article
Abstract: The aim of this research paper is to find out a number of aspects related to the implementation of Total Quality Management in Spanish companies. The study has been structured around three major questions: what type of quality culture exists in the companies which have been analysed, what connections lie between the TQM factors and performance, and what are the best TQM practices? A sample of 113 Spanish companies which have implemented TQM programmes was used: A variety of validation and control procedures, including extensive pretesting, confirmation of identities, test of internal reliability of the items on the questionnaire, a test of convergence validity of performance measures, etc. In addition, 27 firms were visited and a total of 39 interviews were carried out with TQM executives. The most significant results confirm the existence of different quality cultures and different levels of performance in these companies. L'objectif de cette recherche est de connaftre une série d'aspects qui sont en relation avec I'implantation de la Gestión de Qualité Totale dans les entreprises de notre pays. L'étude a été structurée á partir de la formulation de trois grandes ques...
[See more]
Cite: Leal Millán, A.G. (1997). Gestión de calidad total en empresas españolas: Un análisis cultural y de rendimiento. Revista Europea de Dirección y Economía de la Empresa, 6 (1), 37-56.
Size: 8.654Mb
Format: PDF

URI: https://hdl.handle.net/11441/81437

This work is under a Creative Commons License: 
Attribution-NonCommercial-NoDerivatives 4.0 Internacional

This item appears in the following Collection(s)