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Analysis of the key TQM factors in the EFQM model and their relation to key business results
dc.creator | Calvo de Mora Schmidt, Arturo | es |
dc.creator | Cauzo Bottala, Lourdes | es |
dc.creator | Picón Berjoyo, Araceli | es |
dc.creator | Ruiz Moreno, Carolina | es |
dc.date.accessioned | 2020-05-06T11:15:35Z | |
dc.date.available | 2020-05-06T11:15:35Z | |
dc.date.issued | 2012 | |
dc.identifier.citation | Calvo de Mora Schmidt, A., Cauzo Bottala, L., Picón Berjoyo, A. y Ruiz Moreno, C. (2012). Analysis of the key TQM factors in the EFQM model and their relation to key business results. En 4th WSEAS world multiconference on applied economics, business and development (AEBD '12), Oporto. | |
dc.identifier.isbn | 978-1-61804-102-9 | es |
dc.identifier.uri | https://hdl.handle.net/11441/96194 | |
dc.description.abstract | It is common in the literature on TQM to differentiate between soft and hard critical factors. This work aims to identify these factors in the EFQM Excellence model and to determine their influence on key business results. The analyses are carried out with a sample of 116 firms evaluated according to the model cited. First, the factorial analysis groups together the EFQM's five facilitating agents' criteria in three factors: (1) soft factors, (2) the strategic management of partnership and resources and (3) processes management. Second, the regression techniques point out the influence of the hard factors (the strategic management of partnership and resources, and processes management) on the key business results and it is noted that the influence of the soft factors on the results is produced through the mediation of the hard factors of TQM. | es |
dc.format | application/pdf | es |
dc.format.extent | 6 p. | es |
dc.language.iso | eng | es |
dc.relation.ispartof | 4th WSEAS world multiconference on applied economics, business and development (AEBD '12) (2012), pp. 29-34. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | TQM | es |
dc.subject | Soft factors | es |
dc.subject | Hard factors | es |
dc.subject | EFQM | es |
dc.subject | Key results performance | es |
dc.title | Analysis of the key TQM factors in the EFQM model and their relation to key business results | es |
dc.type | info:eu-repo/semantics/conferenceObject | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.publication.initialPage | 29 | es |
dc.publication.endPage | 34 | es |
dc.eventtitle | 4th WSEAS world multiconference on applied economics, business and development (AEBD '12) | es |
dc.eventinstitution | Oporto | es |
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