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dc.creatorCalvo de Mora Schmidt, Arturoes
dc.creatorCauzo Bottala, Lourdeses
dc.creatorPicón Berjoyo, Aracelies
dc.creatorRuiz Moreno, Carolinaes
dc.date.accessioned2020-05-06T11:15:35Z
dc.date.available2020-05-06T11:15:35Z
dc.date.issued2012
dc.identifier.citationCalvo de Mora Schmidt, A., Cauzo Bottala, L., Picón Berjoyo, A. y Ruiz Moreno, C. (2012). Analysis of the key TQM factors in the EFQM model and their relation to key business results. En 4th WSEAS world multiconference on applied economics, business and development (AEBD '12), Oporto.
dc.identifier.isbn978-1-61804-102-9es
dc.identifier.urihttps://hdl.handle.net/11441/96194
dc.description.abstractIt is common in the literature on TQM to differentiate between soft and hard critical factors. This work aims to identify these factors in the EFQM Excellence model and to determine their influence on key business results. The analyses are carried out with a sample of 116 firms evaluated according to the model cited. First, the factorial analysis groups together the EFQM's five facilitating agents' criteria in three factors: (1) soft factors, (2) the strategic management of partnership and resources and (3) processes management. Second, the regression techniques point out the influence of the hard factors (the strategic management of partnership and resources, and processes management) on the key business results and it is noted that the influence of the soft factors on the results is produced through the mediation of the hard factors of TQM.es
dc.formatapplication/pdfes
dc.format.extent6 p.es
dc.language.isoenges
dc.relation.ispartof4th WSEAS world multiconference on applied economics, business and development (AEBD '12) (2012), pp. 29-34.
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectTQMes
dc.subjectSoft factorses
dc.subjectHard factorses
dc.subjectEFQMes
dc.subjectKey results performancees
dc.titleAnalysis of the key TQM factors in the EFQM model and their relation to key business resultses
dc.typeinfo:eu-repo/semantics/conferenceObjectes
dc.type.versioninfo:eu-repo/semantics/publishedVersiones
dc.rights.accessrightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing)es
dc.publication.initialPage29es
dc.publication.endPage34es
dc.eventtitle4th WSEAS world multiconference on applied economics, business and development (AEBD '12)es
dc.eventinstitutionOportoes

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Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as: Attribution-NonCommercial-NoDerivatives 4.0 Internacional