Artículo
Corporate Responsibility under the ECSI model
Título alternativo | An application in the hotel sector |
Autor/es | Revilla Camacho, María Ángeles
Cossío Silva, Francisco José Palacios Florencio, Beatriz |
Departamento | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) |
Fecha de publicación | 2017 |
Fecha de depósito | 2019-02-27 |
Resumen | This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city ... This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city of Seville, is based on structural equation modeling (PLS). The results obtained demonstrate the applicability of the European model to the hotel sector, although not all the relationships from the original model have been proven. The main contributions are derived from a better understanding of the model's components, a variable not studied before having been incorporated: the importance of Corporate Responsibility (CR). Moreover, it means to contribute to the field of research on CR as, despite the growing interest in the subject, the effects of this construct are still poorly understood. |
Cita | Revilla Camacho, M.Á., Cossío Silva, F.J. y Palacios Florencio, B. (2017). Corporate Responsibility under the ECSI model. European Research on Management and Business Economics, 23 (1), 23-32. |
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