Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis

Abstract

Following the Total Quality Management philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process management methodology (PMM) and partner management (PM) on KM, and the relationships between this variable and key business results. The conceptual model is tested on a sample of 225 Spanish companies. PLS-SEM approach was used to test the research model. In order to assess the moderating effects of organisational size, a multi-group approach was adopted using two subsamples with large companies and small and medium-sized enterprises (SMEs). The findings indicate that the use of PMM and partner involvement are key factors for KM to have a significant impact on the key business results (KBR). Moreover, the organisational size is determinant when analysing the effect of PMM and PM on KM