Presentation
Towards Defining Data-Based Thresholds for Process-Related KPIs
Author/s | Río Ortega, Adela del
García, Félix Resinas Arias de Reyna, Manuel Ruiz, Francisco Ruiz Cortés, Antonio |
Department | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Publication Date | 2015 |
Deposit Date | 2022-12-14 |
Published in |
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Abstract | The definition of process-related key performance indica tors (KPIs) is a key part of performance measurement and one of the
most challenging because of the lack of one best way to define business applicable KPIs that are ... The definition of process-related key performance indica tors (KPIs) is a key part of performance measurement and one of the most challenging because of the lack of one best way to define business applicable KPIs that are both aligned with the strategic goals that the organisation wants to achieve and, at the same time, achievable in its context. It requires the identification of relevant threshold values able to distinguish different levels of process execution quality. However, obtain ing these values remains an organization-specific task based on human abilities and no consensual technique exists. To overcome this problem, this paper introduces a methodology for threshold determination that considers not only the expert opinion but also data from real process executions. |
Funding agencies | Ministerio de Ciencia e Innovación (MICIN). España Ministerio de Economía y Competitividad (MINECO). España Junta de Andalucía Junta de Castilla-La Mancha |
Project ID. | TIN2014-53986-REDT (RCIS)
TIN2012-32273 (TAPAS) TIC-5906 (THEOS) PEII-2014-050-P (INGENIOSO) |
Citation | Río Ortega, A.d., García, F., Resinas Arias de Reyna, M., Ruiz, F. y Ruiz Cortés, A. (2015). Towards Defining Data-Based Thresholds for Process-Related KPIs. En JCIS 2015 : XI Jornadas de Ingeniería de Ciencia e Ingeniería de Servicios Santander, España: Sociedad de Ingeniería de Software y Tecnologías de Desarrollo de Software (SISTEDES). |
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