Towards Defining Data-Based Thresholds for Process-Related KPIs

Abstract

The definition of process-related key performance indica tors (KPIs) is a key part of performance measurement and one of the most challenging because of the lack of one best way to define business applicable KPIs that are both aligned with the strategic goals that the organisation wants to achieve and, at the same time, achievable in its context. It requires the identification of relevant threshold values able to distinguish different levels of process execution quality. However, obtain ing these values remains an organization-specific task based on human abilities and no consensual technique exists. To overcome this problem, this paper introduces a methodology for threshold determination that considers not only the expert opinion but also data from real process executions.