dc.creator | Cepeda Carrión, Ignacio Francisco | es |
dc.creator | Martelo-Landroguez, Silvia | es |
dc.creator | Leal Rodríguez, Antonio Luis | es |
dc.creator | Leal Millán, Antonio Genaro | es |
dc.date.accessioned | 2017-03-22T14:24:29Z | |
dc.date.available | 2017-03-22T14:24:29Z | |
dc.date.issued | 2017 | |
dc.identifier.citation | Cepeda Carrión, I.F., Martelo-Landroguez, S., Leal Rodríguez, A.L. y Leal Millán, A.G. (2017). Critical processes of knowledge management: An approach toward the creation of customer value. European Research on Management and Business Economics, 23 (1), 1-7. | |
dc.identifier.issn | 2444-8834 | es |
dc.identifier.uri | http://hdl.handle.net/11441/56120 | |
dc.description.abstract | The aim of this article is to contribute to the literature by identifying and analyzing possible combina- tions between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers | es |
dc.description.sponsorship | Universidad de Sevilla V Plan Propio de Investigación | es |
dc.format | application/pdf | es |
dc.language.iso | eng | es |
dc.publisher | Elsevier | es |
dc.relation.ispartof | European Research on Management and Business Economics, 23 (1), 1-7. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Dynamic capability | es |
dc.subject | Knowledge management | es |
dc.subject | Knowledge management processes | es |
dc.subject | Customer value | es |
dc.subject | Microfoundations of dynamic capabilities | es |
dc.title | Critical processes of knowledge management: An approach toward the creation of customer value | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/acceptedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.projectID | V Plan Propio de Investigación | es |
dc.relation.publisherversion | http://dx.doi.org/10.1016/j.iedeen.2016.03.001 | es |
dc.identifier.doi | 10.1016/j.iedeen.2016.03.001 | es |
idus.format.extent | 7 p. | es |
dc.journaltitle | European Research on Management and Business Economics | es |
dc.publication.volumen | 23 | es |
dc.publication.issue | 1 | es |
dc.publication.initialPage | 1 | es |
dc.publication.endPage | 7 | es |
dc.contributor.funder | Universidad de Sevilla | |