dc.creator | Martelo-Landroguez, Silvia | es |
dc.creator | Cegarra Navarro, Juan Gabriel | es |
dc.date.accessioned | 2017-02-23T09:31:37Z | |
dc.date.available | 2017-02-23T09:31:37Z | |
dc.date.issued | 2014 | |
dc.identifier.citation | Martelo-Landroguez, S. y Cegarra Navarro, J.G. (2014). Linking knowledge corridors to customer value through knowledge processes. Journal of knowledge management, 18 (2), 342-365. | |
dc.identifier.issn | 1367-3270 | es |
dc.identifier.uri | http://hdl.handle.net/11441/54726 | |
dc.description.abstract | Purpose – Spanish banks which took rescue packages are trying to find innovative ways to improve
customer value. The main purpose of this paper is to investigate the extent to which banks combine
external knowledge with internal knowledge to build customer value.
Design/methodology/approach – A firm’s knowledge corridor is an organizational capacity, referring
to the ability to absorb external knowledge and utilize it in generating innovative outputs. This paper
examines the relative importance and significance of knowledge transfer and knowledge
storage/retrieval processes as bridges between ‘‘potential absorptive capacity’’ and ‘‘realized
absorptive capacity’’ and its effects on the application of knowledge through an empirical investigation
of 76 banks.
Findings – The results are calculated using structural equation modelling. This leads to the main
conclusion that a ‘‘realized absorptive capacity’’ is unlikely without being fostered by the transference
and storage of new knowledge and it therefore requires empowerment by its facilitating factors.
Practical implications – The key managerial implication of this paper is that the survival and success of
banks requires that administrators and the organizations they manage meet the challenge of combining
external knowledge with internal knowledge.
Originality/value – This paper provides empirical support for the argument that the impacts of external
knowledge move up from the individuals to groups and then the entire organization. This interaction
represents a single-loop learning process | es |
dc.description.sponsorship | Ministerio de Educación ECO2011-28 641-C02-01 | es |
dc.format | application/pdf | es |
dc.language.iso | eng | es |
dc.publisher | Emerald | es |
dc.relation.ispartof | Journal of knowledge management, 18 (2), 342-365. | es |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Customer value | es |
dc.subject | Knowledge corridors | es |
dc.subject | Potential absorptive capacity | es |
dc.subject | Realized absorptive capacity | es |
dc.title | Linking knowledge corridors to customer value through knowledge processes | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/acceptedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.projectID | ECO2011-28 641-C02-01 | es |
dc.relation.publisherversion | http://dx.doi.org/10.1108/JKM-07-2013-0284 | es |
dc.identifier.doi | 10.1108/JKM-07-2013-0284 | es |
idus.format.extent | 24 | es |
dc.journaltitle | Journal of knowledge management | es |
dc.publication.volumen | 18 | es |
dc.publication.issue | 2 | es |
dc.publication.initialPage | 342 | es |
dc.publication.endPage | 365 | es |
dc.contributor.funder | Ministerio de Economía y Competitividad (MINECO). España | |