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dc.creatorCepeda Carrión, Ignacio Franciscoes
dc.creatorMartelo-Landroguez, Silviaes
dc.creatorLeal Rodríguez, Antonio Luises
dc.creatorLeal Millán, Antonio Genaroes
dc.date.accessioned2017-03-22T14:24:29Z
dc.date.available2017-03-22T14:24:29Z
dc.date.issued2017
dc.identifier.citationCepeda Carrión, I.F., Martelo-Landroguez, S., Leal Rodríguez, A.L. y Leal Millán, A.G. (2017). Critical processes of knowledge management: An approach toward the creation of customer value. European Research on Management and Business Economics, 23 (1), 1-7.
dc.identifier.issn2444-8834es
dc.identifier.urihttp://hdl.handle.net/11441/56120
dc.description.abstractThe aim of this article is to contribute to the literature by identifying and analyzing possible combina- tions between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customerses
dc.description.sponsorshipUniversidad de Sevilla V Plan Propio de Investigaciónes
dc.formatapplication/pdfes
dc.language.isoenges
dc.publisherElsevieres
dc.relation.ispartofEuropean Research on Management and Business Economics, 23 (1), 1-7.
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectDynamic capabilityes
dc.subjectKnowledge managementes
dc.subjectKnowledge management processeses
dc.subjectCustomer valuees
dc.subjectMicrofoundations of dynamic capabilitieses
dc.titleCritical processes of knowledge management: An approach toward the creation of customer valuees
dc.typeinfo:eu-repo/semantics/articlees
dc.type.versioninfo:eu-repo/semantics/acceptedVersiones
dc.rights.accessrightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing)es
dc.relation.projectIDV Plan Propio de Investigaciónes
dc.relation.publisherversionhttp://dx.doi.org/10.1016/j.iedeen.2016.03.001es
dc.identifier.doi10.1016/j.iedeen.2016.03.001es
idus.format.extent7 p.es
dc.journaltitleEuropean Research on Management and Business Economicses
dc.publication.volumen23es
dc.publication.issue1es
dc.publication.initialPage1es
dc.publication.endPage7es
dc.contributor.funderUniversidad de Sevilla

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