Presentation
Towards Process-Aware Cross-Organizational Human Resource Management
Author/s | Cabanillas Macías, Cristina
Norta, Alex Resinas Arias de Reyna, Manuel Mendling, Jan Ruiz Cortés, Antonio |
Department | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Publication Date | 2014 |
Deposit Date | 2015-06-29 |
Published in |
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Abstract | Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific moment, is a socio-technical challenge for enterprises that use business-process aware systems. On ... Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific moment, is a socio-technical challenge for enterprises that use business-process aware systems. On an intra-organizational level, there exists an increasing body of knowledge for automated human-resource management. However, the recent pervasiveness of service-oriented cloud computing combined with mobile devices and big data, has resulted in the emergence of crossorganizational ecosystems in which workforce is distributed. Consequently, human-resource management has to consider more requirements compared to a purely intra-organizational setting. This position paper addresses the gap and describes a set of challenges in the management of human resources in service outsourcing scenarios based on process views and automatic process-view matching. The contribution is a specification of research directions that must be pursued so that resource management successfully adopts the special requirements for scaling to a cross-organizational level. Keywords: human resource management, process matching, process view, resource allocation, resource assignment, service outsourcing |
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