Organisational profiles: key factors and results from the EFQM model perspective

Abstract

The aim of this research is to identify the organisational profiles; that is to say, the key management factors and the results which characterise them. We also analyse if these key factors and results are conditioned by the organisation’s size and ownership. The methodology used to identify the organisational profiles is cluster analysis, mean and variance differences analysis, cross tabulation and Chi-squared tests. The data have been obtained from a sample of 205 Spanish companies which have been submitted to self-evaluation and external assessment processes using the EFQM Excellence Model. The results show that the organisational profiles of top scoring companies stand out for their strategic vision, for the effort that they make to fulfil the needs and expectations of their stakeholders, as well as the central role which human resources play in the strategy and their backing of training, learning and knowledge. Furthermore, these organisations are highlighted by the results that they attain related with people and key business results.