dc.creator | Sánchez Franco, Manuel Jesús | es |
dc.creator | Arenas Márquez, Francisco José | es |
dc.creator | Alonso Dos Santos, Manuel | es |
dc.date.accessioned | 2023-11-06T13:22:46Z | |
dc.date.available | 2023-11-06T13:22:46Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Sánchez Franco, M.J., Arenas Márquez, F.J. y Alonso Dos Santos, M. (2021). Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home. Journal of Retailing and Consumer Services, 63, 102658. https://doi.org/10.1016/j.jretconser.2021.102658. | |
dc.identifier.issn | 1873-1384 | es |
dc.identifier.uri | https://hdl.handle.net/11441/150206 | |
dc.description.abstract | Despite growing levels of usage of Intelligent Personal Assistants (hereinafter, IPA), their in-home usage has not
been studied in depth by scholars. To increase our understanding of user interactions with IPA, our research
created a theoretical framework rooted in technology acceptance models and Uses and Gratification Theory. Our
empirical method designs an ambitious analysis of natural and non-structured narratives (user-generated con-
tent) on Amazon’s Echo and Google Home. And to identify key aspects that differentially influence the evaluation
of IPA our method employs machine-learning algorithms based on text summarisation, structural topic modelling
and cluster analysis, sentiment analysis, and XGBoost regression, among other approaches. Our results reveal
that (hedonic and utilitarian) benefits gratification, social influence and facilitating conditions have a direct
impact on the users’ sentiment for IPA. To sum up, designers and managers should recognise the challenge of
increasing the customer satisfaction of current and potential users by adjusting doubtful users’ technical skills
and the (hedonic, cognitive, and social) benefits and functionalities of IPA to avoid boredom after a short lapse of
time. Finally, the discussion section outlines future lines of research and theoretical and managerial implications. | es |
dc.format | application/pdf | es |
dc.format.extent | 15 p. | es |
dc.language.iso | eng | es |
dc.publisher | Elsevier | es |
dc.relation.ispartof | Journal of Retailing and Consumer Services, 63, 102658. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Intelligent Personal Assistants | es |
dc.subject | Technology acceptance models | es |
dc.subject | Uses and Gratification Theory | es |
dc.subject | Text analytics | es |
dc.subject | Sentiment analysis | es |
dc.subject | Structural Topic Model | es |
dc.subject | XGBoost regression | es |
dc.title | Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/acceptedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Economía Financiera y Dirección de Operaciones | es |
dc.date.embargoEndDate | | |
dc.relation.publisherversion | https://doi.org/10.1016/j.jretconser.2021.102658 | es |
dc.identifier.doi | 10.1016/j.jretconser.2021.102658 | es |
dc.journaltitle | Journal of Retailing and Consumer Services | es |
dc.publication.issue | 63 | es |
dc.publication.initialPage | 102658 | es |