Ponencia
BPM in Digital Transformation: New Tools and Productivity Challenges
Autor/es | Peña Siles, Joaquín
Bravo Llanos, Alfonso Resinas Arias de Reyna, Manuel |
Departamento | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Fecha de publicación | 2022 |
Fecha de depósito | 2022-12-15 |
Publicado en |
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ISBN/ISSN | 978-3-031-16102-5 0302-9743 |
Resumen | Digital transformation (DT) has brought an unprecedented
pace of change. At the same time, it has also created an environment
where knowledge workers have to deal with an increasingly Volatile,
Uncertain, Complex, and ... Digital transformation (DT) has brought an unprecedented pace of change. At the same time, it has also created an environment where knowledge workers have to deal with an increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) workplace. In this sce nario, the design, development, implementation, execution, and evolu tion of business processes have changed in the last years. In this tutorial, we cover two consequences of these changes that deserve special atten tion for the impact they can have in the near future: (i) the new tools being used to support the execution of processes, and (ii) the human aspect of process execution since in this new context -multiple chang ing processes executed in parallel- productivity challenges appear that affects directly process performance. We illustrate how these new tools are used to manage processes, and the challenges to be addressed for research and practice using real case studies extracted from empirical studies (+1500 participants) and transfer projects with +14000 direct users affected from SMEs and international companies in different sectors (commodities, engineering, manufacturing, banking, retail, etc.) using the productivity methodology we have developed for addressing those projects: The FAST Productivity Methodology |
Agencias financiadoras | Ministerio de Ciencia e Innovación (MICIN). España Junta de Andalucía |
Identificador del proyecto | RTI2018-101204-B-C22 (OPHELIA)
P18-FR-2895 (EKIPMENT-PLUS) US-1381595 (MEMENTO) |
Cita | Peña Siles, J., Bravo Llanos, A. y Resinas Arias de Reyna, M. (2022). BPM in Digital Transformation: New Tools and Productivity Challenges. En BPM 2022: 20th International Conference on Business Process Management (21-26), Münster, Germany: Springer. |
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978-3-031-16103-2_2.pdf | 230.1Kb | [PDF] | Ver/ | |