BPM in Digital Transformation: New Tools and Productivity Challenges

Abstract

Digital transformation (DT) has brought an unprecedented pace of change. At the same time, it has also created an environment where knowledge workers have to deal with an increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) workplace. In this sce nario, the design, development, implementation, execution, and evolu tion of business processes have changed in the last years. In this tutorial, we cover two consequences of these changes that deserve special atten tion for the impact they can have in the near future: (i) the new tools being used to support the execution of processes, and (ii) the human aspect of process execution since in this new context -multiple chang ing processes executed in parallel- productivity challenges appear that affects directly process performance. We illustrate how these new tools are used to manage processes, and the challenges to be addressed for research and practice using real case studies extracted from empirical studies (+1500 participants) and transfer projects with +14000 direct users affected from SMEs and international companies in different sectors (commodities, engineering, manufacturing, banking, retail, etc.) using the productivity methodology we have developed for addressing those projects: The FAST Productivity Methodology