dc.creator | Solakis, Konstantinos | es |
dc.creator | Peña Vinces, Jesús del Carmen | es |
dc.creator | López-Bonilla, Jesús Manuel | es |
dc.creator | Aguado, Luis F | es |
dc.date.accessioned | 2022-09-30T17:59:47Z | |
dc.date.available | 2022-09-30T17:59:47Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Solakis, K., Peña Vinces, J.d.C., López-Bonilla, J.M. y Aguado, L.F. (2021). From value co-creation to positive experiences and customer satisfaction. A customer perspective in the hotel industry. Technological and Economic Development of Economy, 27 (4), 948-969. | |
dc.identifier.issn | 2029-4913 (impreso) | es |
dc.identifier.issn | 2029-4921 (electrónico) | es |
dc.identifier.uri | https://hdl.handle.net/11441/137546 | |
dc.description.abstract | This study evaluates whether the Value Co-creation (VCC) process in hotels contributes
to positive guest experience and satisfaction. This paper utilizes the DART model (Dialogue,
Access, Risk, and Transparency) as the main framework to explore VCC in hotels. This research
is the first to both adjust the DART model to a customer’s viewpoint and evaluate it in the hotel
context. The included data is derived from 484 international tourists lodged in Greek hotels and
is analyzed with the structural equation modeling technique. Results suggest that the Dialogue
component of DART does not affect the positive experience, while Access, Transparency, and
Risk Assessment do, in fact, strongly influence tourist satisfaction. The current study enriches
and consolidates VCC–DART theory in the hotel context. | es |
dc.format | application/pdf | es |
dc.format.extent | 22 p. | es |
dc.language.iso | eng | es |
dc.publisher | Vilnius Gediminas Technical University Press | es |
dc.relation.ispartof | Technological and Economic Development of Economy, 27 (4), 948-969. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | DART model | es |
dc.subject | Value Co-creation | es |
dc.subject | Positive experience | es |
dc.subject | Customer satisfaction | es |
dc.subject | Hotel industry | es |
dc.title | From value co-creation to positive experiences and customer satisfaction. A customer perspective in the hotel industry | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.publisherversion | https://doi.org/10.3846/tede.2021.14995 | es |
dc.identifier.doi | 10.3846/tede.2021.14995 | es |
dc.journaltitle | Technological and Economic Development of Economy | es |
dc.publication.volumen | 27 | es |
dc.publication.issue | 4 | es |
dc.publication.initialPage | 948 | es |
dc.publication.endPage | 969 | es |