dc.creator | Barrios Ipenza, Pío Fernando | es |
dc.creator | Calvo de Mora Schmidt, Arturo | es |
dc.creator | Criado García-Legaz, Fernando | es |
dc.creator | Curioso, Walter H. | es |
dc.date.accessioned | 2022-08-04T11:28:51Z | |
dc.date.available | 2022-08-04T11:28:51Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Barrios Ipenza, P.F., Calvo de Mora Schmidt, A., Criado García-Legaz, F. y Curioso, W.H. (2021). Quality evaluation of health services using the Kano model in two hospitals in Peru. International Journal of Environmental Research and Public Health, 18 (11), 6159. | |
dc.identifier.issn | 1660-4601 | es |
dc.identifier.uri | https://hdl.handle.net/11441/136044 | |
dc.description.abstract | Public–private partnerships (PPP) represent an alternative model of health management
focused on improving the quality of health services, particularly in emerging countries. To date,
a systematic method to improve the perceived quality of health services by healthcare users in
Peru has not been established. The purpose of this study was to evaluate the quality of health
services in two PPP hospitals in Peru using the Kano model. A prospective cross-sectional descriptive
observational study was carried out through a health service satisfaction survey using the Kano
model methodology, measuring six categories of attributes. A total of 250 users of the health
services were surveyed in the two PPP hospitals, located in Lima and Callao, using non-probability
convenience sampling. Of the 31 attributes evaluated by the patients, 27 (81%) were classified as
having a one-dimensional-type attribute, 3 (10%) were reported as mandatory, and 1 (3%) was
considered as inverse. These results suggest that the presence of most of the attributes evaluated was
relevant to maintaining the level of user satisfaction and that the absence of these attributes generated
dissatisfaction in the users. The results showed that the users’ evaluation of health services was
multidimensional—namely, their evaluation was focused not only on the interaction space between
the patient and medical personnel but also addressed other interaction services. | es |
dc.format | application/pdf | es |
dc.format.extent | 19 p. | es |
dc.language.iso | eng | es |
dc.publisher | MDPI | es |
dc.relation.ispartof | International Journal of Environmental Research and Public Health, 18 (11), 6159. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Health services | es |
dc.subject | Kano model | es |
dc.subject | Public–private sector partnerships | es |
dc.subject | Patient satisfaction | es |
dc.subject | Healthcare quality assessment | es |
dc.subject | Peru | es |
dc.title | Quality evaluation of health services using the Kano model in two hospitals in Peru | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.publisherversion | https://doi.org/10.3390/ijerph18116159 | es |
dc.identifier.doi | 10.3390/ijerph18116159 | es |
dc.journaltitle | International Journal of Environmental Research and Public Health | es |
dc.publication.volumen | 18 | es |
dc.publication.issue | 11 | es |
dc.publication.initialPage | 6159 | es |