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Ponencia
Narrowing the Business-IT Gap in Process Performance Measurement
(Springer, 2016)
To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation ...
Ponencia
Devising an SLA-Aware Methodology to Improve Process Performance
(Asociación de Ingeniería del Software y Tecnologías de Desarrollo de Software (SISTEDES), 2017)
Aiming to be as competitive as possible, organisations are always pursuing to improve their business processes applying corrective actions when needed. However, the actual analysis and decision mak ing for those actions ...
Ponencia
Enriching Decision Making with Data-Based Thresholds of Process-Related KPIs
(Springer, 2017)
The continuous performance improvement of business processes usually involves the definition of a set of process performance indicators (PPIs) with their target values. These PPIs can be classified into lag PPIs, which ...