Ponencia
Narrowing the Business-IT Gap in Process Performance Measurement
Autor/es | Aa, Han van der
Río Ortega, Adela del Resinas Arias de Reyna, Manuel Leopold, Henrik Ruiz Cortés, Antonio Mendling, Jan Reijers, Hajo A. |
Departamento | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Fecha de publicación | 2016 |
Fecha de depósito | 2022-03-21 |
Publicado en |
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ISBN/ISSN | 978-3-319-39695-8 0302-9743 |
Resumen | To determine whether strategic goals are met, organizations
must monitor how their business processes perform. Process Performance
Indicators (PPIs) are used to specify relevant performance requirements.
The formulation ... To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation of PPIs is typically a managerial concern. Therefore, considerable effort has to be invested to relate PPIs, described by man agement, to the exact operational and technical characteristics of busi ness processes. This work presents an approach to support this task, which would otherwise be a laborious and time-consuming endeavor. The presented approach can automatically establish links between PPIs, as formulated in natural language, with operational details, as described in process models. To do so, we employ machine learning and natural language processing techniques. A quantitative evaluation on the basis of a collection of 173 real-world PPIs demonstrates that the proposed approach works well. |
Agencias financiadoras | European Union (UE). H2020 Ministerio de Economía y Competitividad (MINECO). España Junta de Andalucía |
Identificador del proyecto | No. 645751 (RISE BPM)
TIN2012–32273 (TAPAS) TIC–5906 (THEOS) COPAS (P12–TIC-1867)) |
Cita | Aa, H.v.d., Río Ortega, A.d., Resinas Arias de Reyna, M., Leopold, H., Ruiz Cortés, A., Mendling, J. y Reijers, H.A. (2016). Narrowing the Business-IT Gap in Process Performance Measurement. En CAiSE 2016 : 28th International Conference on Advanced Information Systems Engineering (543-557), Ljubljana, Slovenia: Springer. |
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