Ponencia
Devising an SLA-Aware Methodology to Improve Process Performance
Autor/es | Müller Cejás, Carlos
Cho, Minsu Fernández Montes, Pablo Song, Minseok Resinas Arias de Reyna, Manuel Ruiz Cortés, Antonio |
Departamento | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Fecha de publicación | 2017 |
Fecha de depósito | 2022-04-20 |
Publicado en |
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Resumen | Aiming to be as competitive as possible, organisations are
always pursuing to improve their business processes applying corrective
actions when needed. However, the actual analysis and decision mak ing for those actions ... Aiming to be as competitive as possible, organisations are always pursuing to improve their business processes applying corrective actions when needed. However, the actual analysis and decision mak ing for those actions is typically a challenging task relying on extensive human-in-the-loop expertise. Specifically, this improvement process usu ally involves: (i) to analyse evidences to understand the current behav ior; (ii) to decide the actual objectives (usually defined in Service Level Agreements -SLAs- based on intuition) and (iii) to establish the im provement plan. In this ongoing work, we aim to propose a data-driven and intuition-free methodology to define an SLA as a governance ele ment that specifies the service level objectives in an explicit way. Such a methodology considers process performance indicators that are analysed by means of inference, optimization, and simulation techniques. In order to motivate and exemplify our work we address a Healthcare scenario. |
Agencias financiadoras | European Union (UE). H2020 Ministerio de Economía y Competitividad (MINECO). España Junta de Andalucía National Research Foundation of Korea |
Identificador del proyecto | No. 645751 (RISE BPM)
BELI (TIN2015-70560-R) P12-TIC-1867 NRF-2014K1A3A7A030737007 |
Cita | Müller Cejás, C., Cho, M., Fernández Montes, P., Song, M., Resinas Arias de Reyna, M. y Ruiz Cortés, A. (2017). Devising an SLA-Aware Methodology to Improve Process Performance. En JCIS 2017: XIII Jornadas de Ingeniería de Ciencia e Ingeniería de Servicios La Laguna, Tenerife: Asociación de Ingeniería del Software y Tecnologías de Desarrollo de Software (SISTEDES). |
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