Ponencia
Enriching Decision Making with Data-Based Thresholds of Process-Related KPIs
Autor/es | Río Ortega, Adela del
García, Félix Resinas Arias de Reyna, Manuel Weber, Elmar Ruiz, Francisco Ruiz Cortés, Antonio |
Departamento | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Fecha de publicación | 2017 |
Fecha de depósito | 2022-03-17 |
Publicado en |
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ISBN/ISSN | 978-3-319-59535-1 0302-9743 |
Resumen | The continuous performance improvement of business processes usually involves the definition of a set of process performance indicators (PPIs) with their target values. These PPIs can be classified into lag PPIs, which ... The continuous performance improvement of business processes usually involves the definition of a set of process performance indicators (PPIs) with their target values. These PPIs can be classified into lag PPIs, which establish a goal that the organization is trying to achieve, though are not directly influenceable by process performers, and lead PPIs, which are influenceable by process performers and have a predictable impact on the lag indicator. Determining thresholds for lead PPIs that enable the fulfillment of the related lag PPI is a key task, which is usually done based on the experience and intuition of the process owners. However, the amount and nature of currently available data make it possible for data-driven decisions to be made in this regard. This paper proposes a method that applies statistical techniques for thresholds determination successfully employed in other domains. Its applicability has been evaluated in a real case study, where data from more than a thousand process executions was used. |
Agencias financiadoras | European Union (UE). H2020 Junta de Andalucía Ministerio de Economía y Competitividad (MINECO). España Junta de Castilla-La Mancha |
Identificador del proyecto | No. 645751 (RISE BPM)
P12–TIC-1867 BELI (TIN2015-70560-R) PEII-2014-050-P (INGENIOSO) |
Cita | Río Ortega, A.d., García, F., Resinas Arias de Reyna, M., Weber, E., Ruiz, F. y Ruiz Cortés, A. (2017). Enriching Decision Making with Data-Based Thresholds of Process-Related KPIs. En CAiSE 2017 : 29th International Conference on Advanced Information Systems Engineering (193-209), Essen, Germany: Springer. |
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