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dc.creatorDíaz-Carrión, Rosalíaes
dc.creatorNavajas-Romero, Virginiaes
dc.creatorCasas-Rosal, José Carloses
dc.date.accessioned2020-12-30T11:50:45Z
dc.date.available2020-12-30T11:50:45Z
dc.date.issued2020
dc.identifier.citationDíaz-Carrión, R., Navajas-Romero, V. y Casas-Rosal, J.C. (2020). Comparing working conditions and job satisfaction in hospitality workers across Europe. International Journal of Hospitality Management, 90, Article 102631.
dc.identifier.issn0278-4319es
dc.identifier.urihttps://hdl.handle.net/11441/103412
dc.description.abstractJob satisfaction is important in the tourism sector since workers’ satisfaction is key to providing high-quality service, which is very important in determining organizational success. The working conditions that influence job satisfaction depend to a large extent on the institutional context, which shows similarities in some European countries. This research aims to compare working conditions and job satisfaction among European country blocks that have similar institutional characteristics. Unlike previous studies, this research adopts a compre-hensive approach by considering institutional and organizational factors in the analysis of employees’ percep-tions of job satisfaction. The sample is made up of 1633 workers in 16 European countries. The results de-monstrate the existence of three different models of working conditions in Europe leading to differing levels of job satisfaction in tourism. These models do not correspond to the clusters identified by the previous literature, which adopts an institutional perspective.es
dc.formatapplication/pdfes
dc.format.extent11 p.es
dc.language.isoenges
dc.publisherElsevieres
dc.relation.ispartofInternational Journal of Hospitality Management, 90, Article 102631.
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectHospitality sectores
dc.subjectWorking conditionses
dc.subjectJob satisfactiones
dc.subjectEuropees
dc.subjectInstitutional contextes
dc.titleComparing working conditions and job satisfaction in hospitality workers across Europees
dc.typeinfo:eu-repo/semantics/articlees
dcterms.identifierhttps://ror.org/03yxnpp24
dc.type.versioninfo:eu-repo/semantics/acceptedVersiones
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing)es
dc.relation.publisherversionhttps://doi.org/10.1016/j.ijhm.2020.102631es
dc.identifier.doi10.1016/j.ijhm.2020.102631es
dc.journaltitleInternational Journal of Hospitality Managementes
dc.publication.volumen90es
dc.publication.initialPageArticle 102631es
dc.description.awardwinningPremio Mensual Publicación Científica Destacada de la US. Facultad de Turismo y Finanzases

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