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dc.creatorBarrios-Ipenza, Fernandoes
dc.creatorCalvo de Mora Schmidt, Arturoes
dc.creatorVelicia Martín, Félix Antonioes
dc.creatorCriado García-Legaz, Fernandoes
dc.creatorLeal Millán, Antonio Genaroes
dc.date.accessioned2020-08-31T18:29:12Z
dc.date.available2020-08-31T18:29:12Z
dc.date.issued2020
dc.identifier.citationBarrios-Ipenza, F., Calvo de Mora Schmidt, A., Velicia Martín, F.A., Criado García-Legaz, F. y Leal Millán, A.G. (2020). Patient satisfaction in the peruvian health services: validation and application of the HEALTHQUAL scale. International Journal of Environmental Research and Public Health, 17 (14), 5111.
dc.identifier.issn1660-4601es
dc.identifier.urihttps://hdl.handle.net/11441/100590
dc.description.abstractDuring recent years, public–private partnerships (PPPs) in the health sector have been an attractive alternative for improving healthcare services in developing countries such as Peru. Therefore, it is fundamental to consider a comprehensive set of healthcare qualities, like the HEALTHQUAL scale, when we measure dimensions of healthcare service quality. Currently, no studies have applied HEALTHQUAL in Peruvian hospitals. The purposes of this study were to (1) validate and evaluate the application of the HEALTHQUAL scale to measure user satisfaction in outpatient services at two PPP hospitals in Peru; and (2) test the relationship between user satisfaction, efficiency, and loyalty. A descriptive, cross-sectional study based on the HEALTHQUAL scale was carried out at the end of 2018. The measurement items were satisfaction with healthcare personnel, satisfaction with nonhealthcare personnel, satisfaction with facilities and equipment, perception of efficiency, and trust. The scale was administered to a nonprobability sample of 250 users who attended one of two PPP hospitals—Barton and Kaelin. The application of partial least squares path modeling significantly impacted on the perceived efficiency in the items of healthcare personnel, nonhealthcare personnel, and facilities and equipment. The HEALTQUAL scale demonstrated sufficient validity and thus can be applied for measuring user satisfaction in PPP hospitals.es
dc.formatapplication/pdfes
dc.format.extent15 pg.es
dc.language.isoenges
dc.publisherMDPIes
dc.relation.ispartofInternational Journal of Environmental Research and Public Health, 17 (14), 5111.
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectPatient satisfactiones
dc.subjectValidation studieses
dc.subjectService qualityes
dc.subjectHospitalses
dc.subjectPublic-private partnershipes
dc.subjectPerues
dc.titlePatient satisfaction in the peruvian health services: validation and application of the HEALTHQUAL scalees
dc.typeinfo:eu-repo/semantics/articlees
dcterms.identifierhttps://ror.org/03yxnpp24
dc.type.versioninfo:eu-repo/semantics/publishedVersiones
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing)es
dc.relation.publisherversionhttps://doi.org/10.3390/ijerph17145111es
dc.identifier.doi10.3390/ijerph17145111es
dc.journaltitleInternational Journal of Environmental Research and Public Healthes
dc.publication.volumen17es
dc.publication.issue14es
dc.publication.initialPage5111es

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