dc.creator | Barrios-Ipenza, Fernando | es |
dc.creator | Calvo de Mora Schmidt, Arturo | es |
dc.creator | Velicia Martín, Félix Antonio | es |
dc.creator | Criado García-Legaz, Fernando | es |
dc.creator | Leal Millán, Antonio Genaro | es |
dc.date.accessioned | 2020-08-31T18:29:12Z | |
dc.date.available | 2020-08-31T18:29:12Z | |
dc.date.issued | 2020 | |
dc.identifier.citation | Barrios-Ipenza, F., Calvo de Mora Schmidt, A., Velicia Martín, F.A., Criado García-Legaz, F. y Leal Millán, A.G. (2020). Patient satisfaction in the peruvian health services: validation and application of the HEALTHQUAL scale. International Journal of Environmental Research and Public Health, 17 (14), 5111. | |
dc.identifier.issn | 1660-4601 | es |
dc.identifier.uri | https://hdl.handle.net/11441/100590 | |
dc.description.abstract | During recent years, public–private partnerships (PPPs) in the health sector have been an
attractive alternative for improving healthcare services in developing countries such as Peru. Therefore,
it is fundamental to consider a comprehensive set of healthcare qualities, like the HEALTHQUAL
scale, when we measure dimensions of healthcare service quality. Currently, no studies have applied
HEALTHQUAL in Peruvian hospitals. The purposes of this study were to (1) validate and evaluate
the application of the HEALTHQUAL scale to measure user satisfaction in outpatient services at two
PPP hospitals in Peru; and (2) test the relationship between user satisfaction, efficiency, and loyalty.
A descriptive, cross-sectional study based on the HEALTHQUAL scale was carried out at the end
of 2018. The measurement items were satisfaction with healthcare personnel, satisfaction with
nonhealthcare personnel, satisfaction with facilities and equipment, perception of efficiency, and trust.
The scale was administered to a nonprobability sample of 250 users who attended one of two PPP
hospitals—Barton and Kaelin. The application of partial least squares path modeling significantly
impacted on the perceived efficiency in the items of healthcare personnel, nonhealthcare personnel,
and facilities and equipment. The HEALTQUAL scale demonstrated sufficient validity and thus can
be applied for measuring user satisfaction in PPP hospitals. | es |
dc.format | application/pdf | es |
dc.format.extent | 15 pg. | es |
dc.language.iso | eng | es |
dc.publisher | MDPI | es |
dc.relation.ispartof | International Journal of Environmental Research and Public Health, 17 (14), 5111. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Patient satisfaction | es |
dc.subject | Validation studies | es |
dc.subject | Service quality | es |
dc.subject | Hospitals | es |
dc.subject | Public-private partnership | es |
dc.subject | Peru | es |
dc.title | Patient satisfaction in the peruvian health services: validation and application of the HEALTHQUAL scale | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.publisherversion | https://doi.org/10.3390/ijerph17145111 | es |
dc.identifier.doi | 10.3390/ijerph17145111 | es |
dc.journaltitle | International Journal of Environmental Research and Public Health | es |
dc.publication.volumen | 17 | es |
dc.publication.issue | 14 | es |
dc.publication.initialPage | 5111 | es |