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Comunicación interpersonal e incidencia del burnout en la interacción entre sanitarios y pacientes

 

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Opened Access Comunicación interpersonal e incidencia del burnout en la interacción entre sanitarios y pacientes
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Author: Lucas Milán, María Guadalupe
Moreno Manso, Juan Manuel
Suárez Múñoz, Ángel
Date: 2015
Published in: Apuntes de Psicología, 33 (1), 23-29.
Document type: Article
Abstract: Se analiza la calidad de la atención y comunicación al paciente, teniendo en cuenta las características personales intrínsecas de los profesionales sanitarios (en este caso el burnout) que puedan incidir y afectar esta relación. La muestra está co...
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The research analyzes the quality of care and communication with patients, taking into account the inherent personal characteristics of health professionals (in this case the burnout) that may influence and affect this relationship. The sample consists of 760 health divided into three sections: doctors, nurses and technical assistants. The proposed methodology of this work takes place in the context of the Extremadura Health Service. The results show that health problems do not receive the quality of care and patient communication, emphasizing that his main skill lies in showing empathy towards the user (perceived close, supportive, friendly ...). As in the right quality of care and patient communication. As for the burnout, practitioners believe that no manifest emotional exhaustion and depersonalization in the workplace; also they feel very fulfilled in their work.
Cite: Lucas Milán, M.G., Moreno Manso, J.M. y Suárez Múñoz, Á. (2015). Comunicación interpersonal e incidencia del burnout en la interacción entre sanitarios y pacientes. Apuntes de Psicología, 33 (1), 23-29.
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URI: https://hdl.handle.net/11441/84575

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