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Applying the theory of constraints to the logistics service of medical records of a hospital

Opened Access Applying the theory of constraints to the logistics service of medical records of a hospital

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Autor: Aguilar Escobar, Víctor Gregorio
Garrido-Vega, Pedro
González Zamora, María del Mar
Departamento: Universidad de Sevilla. Departamento de Economía Financiera y Dirección de Operaciones
Fecha: 2016
Publicado en: European Research on Management and Business Economics, 22, 139-146.
Tipo de documento: Artículo
Resumen: Management of patient records in a hospital is of major importance, for its impact both on the quality of care and on the associated costs. Since this process is circular, the prevention of the building up of bottlenecks is especially important. Thus, the objective of this paper was to analyze whether the Theory of Constraints (TOC) can be useful to the logistics of medical records in hospitals. The paper is based on a case study conducted about the 2007-2011 period in the Medical Records Logistics Service at the Hospital Universitario Virgen Macarena in Seville (Spain). From April 2008, a set of actions in the clinical record logistics system were implemented based on the application of TOC principles. The results obtained show a significant increase in the level of service and employee productivity, as well as a reduction of cost and the number of patients’ complaints.
Cita: Aguilar Escobar, V.G., Garrido-Vega, P. y González Zamora, M.d.M. (2016). Applying the theory of constraints to the logistics service of medical records of a hospital. European Research on Management and Business Economics, 22, 139-146.
Tamaño: 520.0Kb
Formato: PDF

URI: https://hdl.handle.net/11441/70370

DOI: 10.1016/j.iedee.2015.07.001

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