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The role of psychological capital and intragroup conflict on employees' burnout and quality of service: A multilevel approach

Opened Access The role of psychological capital and intragroup conflict on employees' burnout and quality of service: A multilevel approach

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Autor: León Pérez, José María
Antino, Mirko
León Rubio, José María
Departamento: Universidad de Sevilla. Departamento de Psicología Social
Fecha: 2016
Publicado en: Frontiers in Psychology, 7
Tipo de documento: Artículo
Resumen: Previous studies have found a negative association between intragroup conflict and both employees' health and performance, including the quality of service that employees provide. However, some authors have indicated that such negative effects of intragroup conflict depend on how conflict is managed. In addition, at individual level, research is increasingly emphasizing the role of psychological strengths (i.e., psychological capital) as predictors of health and performance. Thus, this research addresses both a main effect at individual level (psychological capital on burnout/quality of service) and a moderated cross-level model (2-2-1: intragroup conflict, conflict management climate and burnout/quality of service) in a cross-sectional survey study (N = 798 workers nested in 55 units/facilities). Results revealed a main effect of psychological capital on both burnout (r = −0.50) and quality of service (r = 0.28). Also, there was an association between intragroup relationship conflict...
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Cita: León Pérez, J.M., Antino, M. y León Rubio, J.M. (2016). The role of psychological capital and intragroup conflict on employees' burnout and quality of service: A multilevel approach. Frontiers in Psychology, 7
Tamaño: 332.9Kb
Formato: PDF

URI: http://hdl.handle.net/11441/68092

DOI: 10.3389/fpsyg.2016.01755

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