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On the definition and analysis of process performance indicators

 

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Opened Access On the definition and analysis of process performance indicators
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Author: Río Ortega, Adela del
Director: Ruiz Cortés, Antonio
Resinas Arias de Reyna, Manuel
Department: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Date: 2012-09-12
Document type: Doctoral Thesis
Abstract: A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore...
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Cite: Río Ortega, A.d. (2012). On the definition and analysis of process performance indicators. (Tesis doctoral inédita). Universidad de Sevilla, Sevilla.
Size: 11.47Mb
Format: PDF

URI: http://hdl.handle.net/11441/50504

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