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Defining Process Performance Indicators By Using Templates and Patterns

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Autor: Río Ortega, Adela del
Resinas Arias de Reyna, Manuel
Durán Toro, Amador
Ruiz Cortés, Antonio
Departamento: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Fecha: 2012
Publicado en:
Tipo de documento: Ponencia
Resumen: Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational goals in process–oriented 3 organisations. Ideally, the definition of PPIs should not only be unambiguous, 4 complete, and understandable to non–technical stakeholders, but also traceable 5 to business processes and verifiable by means of automated analysis. in practice, 6 PPIs are defined either informally in natural language, with its well–known prob- 7 lems, or at a very low level, or too formally, becoming thus hardly understand- 8 able to managers and users. in order to solve this problem, in this paper, a novel 9 approach to improve the definition of PPIs using templates and ontology–based 10 linguistic patterns is proposed. Its main benefits are that it is easy to learn, pro- 11 motes reuse, reduces ambiguities and missing information, is understandable to 12 all stakeholders and maintains traceability with the process model. Furthermore, 13 since it rel...
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Cita: Río Ortega, A.d., Resinas Arias de Reyna, M., Durán Toro, A. y Ruiz Cortés, A. (2012). Defining Process Performance Indicators By Using Templates and Patterns.
Tamaño: 167.4Kb
Formato: PDF

URI: http://hdl.handle.net/11441/26304

DOI: http://dx.doi.org/10.1007/978-3-642-32885-5_18

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