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PPINOT: a Tool for the Definition and Analysis of Process Performance Indicators

 

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Author: Río Ortega, Adela del
Cabanillas Macías, Cristina
Resinas Arias de Reyna, Manuel
Ruiz Cortés, Antonio
Department: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Date: 2012
Published in: VIII Jornadas De Ciencia E Ingeniería De Servicios (JCIS 2012), Almeria, España
Document type: Presentation
Abstract: A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore...
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Size: 331.1Kb
Format: PDF

URI: http://hdl.handle.net/11441/26301

This work is under a Creative Commons License: 
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