Ponencia
La evolución del service encounter ante la incorporación de procesos automatizados
Autor/es | Diz Comesaña, Mª Eva
García Vázquez, José Manuel |
Coordinador/Director | Díez de Castro, Enrique Carlos
Brândao, Elísio |
Fecha de publicación | 2005 |
Fecha de depósito | 2018-11-27 |
Publicado en |
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ISBN/ISSN | 84-96378-10-1 |
Resumen | In this work we was trying to study the elements which make part of the service encounter and how the incorporation of automated process make modifications in them. These variations must be manage in a correct way to obtain ... In this work we was trying to study the elements which make part of the service encounter and how the incorporation of automated process make modifications in them. These variations must be manage in a correct way to obtain an important improvement in the results of firms. |
Cita | Diz Comesaña, M.E. y García Vázquez, J.M. (2005). La evolución del service encounter ante la incorporación de procesos automatizados. En Cities in competition. XV Spanish-Portuguese Meeting of Scientific Management (87-101), Sevilla: Universidad de Sevilla. |
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