Show simple item record

Article

dc.creatorMartelo-Landroguez, Silviaes
dc.creatorCegarra Navarro, Juan Gabrieles
dc.date.accessioned2017-02-23T09:31:37Z
dc.date.available2017-02-23T09:31:37Z
dc.date.issued2014
dc.identifier.citationMartelo-Landroguez, S. y Cegarra Navarro, J.G. (2014). Linking knowledge corridors to customer value through knowledge processes. Journal of knowledge management, 18 (2), 342-365.
dc.identifier.issn1367-3270es
dc.identifier.urihttp://hdl.handle.net/11441/54726
dc.description.abstractPurpose – Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks combine external knowledge with internal knowledge to build customer value. Design/methodology/approach – A firm’s knowledge corridor is an organizational capacity, referring to the ability to absorb external knowledge and utilize it in generating innovative outputs. This paper examines the relative importance and significance of knowledge transfer and knowledge storage/retrieval processes as bridges between ‘‘potential absorptive capacity’’ and ‘‘realized absorptive capacity’’ and its effects on the application of knowledge through an empirical investigation of 76 banks. Findings – The results are calculated using structural equation modelling. This leads to the main conclusion that a ‘‘realized absorptive capacity’’ is unlikely without being fostered by the transference and storage of new knowledge and it therefore requires empowerment by its facilitating factors. Practical implications – The key managerial implication of this paper is that the survival and success of banks requires that administrators and the organizations they manage meet the challenge of combining external knowledge with internal knowledge. Originality/value – This paper provides empirical support for the argument that the impacts of external knowledge move up from the individuals to groups and then the entire organization. This interaction represents a single-loop learning processes
dc.description.sponsorshipMinisterio de Educación ECO2011-28 641-C02-01es
dc.formatapplication/pdfes
dc.language.isoenges
dc.publisherEmeraldes
dc.relation.ispartofJournal of knowledge management, 18 (2), 342-365.es
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectCustomer valuees
dc.subjectKnowledge corridorses
dc.subjectPotential absorptive capacityes
dc.subjectRealized absorptive capacityes
dc.titleLinking knowledge corridors to customer value through knowledge processeses
dc.typeinfo:eu-repo/semantics/articlees
dc.type.versioninfo:eu-repo/semantics/acceptedVersiones
dc.rights.accessrightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing)es
dc.relation.projectIDECO2011-28 641-C02-01es
dc.relation.publisherversionhttp://dx.doi.org/10.1108/JKM-07-2013-0284es
dc.identifier.doi10.1108/JKM-07-2013-0284es
idus.format.extent24es
dc.journaltitleJournal of knowledge managementes
dc.publication.volumen18es
dc.publication.issue2es
dc.publication.initialPage342es
dc.publication.endPage365es
dc.contributor.funderMinisterio de Economía y Competitividad (MINECO). España

FilesSizeFormatViewDescription
Linking knowledge corridors to ...681.6KbIcon   [PDF] View/Open  

This item appears in the following collection(s)

Show simple item record

Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as: Attribution-NonCommercial-NoDerivatives 4.0 Internacional