Defining and Analysing Resource-Aware Process Performance Indicators

Abstract

A key aspect to identify improvement points of the business processes (BP) of an organisation is to conduct performance management, which involves defining appropriate PPIs (Process Performance Indicators). Up to date, existing approaches to define and analyse PPIs usually focus on time and control flow aspects, leaving disregarded the organisational perspective. in this paper we extend PPINOT, a PPI metamodel, to support the definition of resource-aware PPIs in BPs enriched with resource information. Furthermore, leveraging the formal foundation of PPINOT, we introduce automated operations that relate PPIs to the people that may have an influence on them.