Towards Process-Aware Cross-Organizational Human Resource Management
|Author/s||Cabanillas Macías, Cristina
Resinas Arias de Reyna, Manuel
Ruiz Cortés, Antonio
|Department||Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos|
|Abstract||Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific moment, is a socio-technical challenge for enterprises that use business-process aware systems. On ...
Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific moment, is a socio-technical challenge for enterprises that use business-process aware systems. On an intra-organizational level, there exists an increasing body of knowledge for automated human-resource management. However, the recent pervasiveness of service-oriented cloud computing combined with mobile devices and big data, has resulted in the emergence of crossorganizational ecosystems in which workforce is distributed. Consequently, human-resource management has to consider more requirements compared to a purely intra-organizational setting. This position paper addresses the gap and describes a set of challenges in the management of human resources in service outsourcing scenarios based on process views and automatic process-view matching. The contribution is a specification of research directions that must be pursued so that resource management successfully adopts the special requirements for scaling to a cross-organizational level. Keywords: human resource management, process matching, process view, resource allocation, resource assignment, service outsourcing