Artículo
Assessment and improvement of organisational social impact through the EFQM Excellence Model
Autor/es | Calvo de Mora Schmidt, Arturo
Domínguez de la Concha-Castañeda, Marta Criado García-Legaz, Fernando |
Departamento | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) |
Fecha de publicación | 2018 |
Fecha de depósito | 2024-02-07 |
Publicado en |
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Resumen | Total quality management (TQM) and corporate social responsibility (CSR) arerelevant management philosophies and frameworks that organisations use to helpgenerate a sustainable competitive advantage. This contribution aims ... Total quality management (TQM) and corporate social responsibility (CSR) arerelevant management philosophies and frameworks that organisations use to helpgenerate a sustainable competitive advantage. This contribution aims to study theinfluence of TQM social factors (leadership and human resource) and TQMtechnical and strategic factors (Strategy-Resources management and processmanagement) with social results. The hypotheses proposed in our research model aretested on a sample of 116 Spanish companies, with experience in TQM throughassessments by means of the European Foundation for Quality Management(EFQM) Excellence Model. The partial least squares structural equations modelling(PLS-SEM) approach was used to test the research model. Our findings indicate thatthe EFQM Excellence Model is a reliable and valid framework with which tomeasure and improve the organisational social impact. The synergies and theindirect effects between the TQM critical factors, in the EFQM Excellence Modelframework, constitute a management system. Moreover, the TQM social factors andStrategy-Resources management factors determine the efficiency with which anorganisation manages its key processes, which have a significant impact on thesocial results that organisations are capable of achieving. |
Agencias financiadoras | Junta de Andalucía |
Identificador del proyecto | P10-SEJ-6081 |
Cita | Calvo de Mora Schmidt, A., Domínguez de la Concha-Castañeda, M. y Criado García-Legaz, F. (2018). Assessment and improvement of organisational social impact through the EFQM Excellence Model. Total Quality Management & Business Excellence, 29 (11-12), 1259-1278. https://doi.org/10.1080/14783363.2016.1253465. |
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Assessment_and_improvement.pdf | 1.929Mb | [PDF] | Ver/ | |