Artículo
Impact of COVID-19 on Management, Quality and Satisfaction of Health Organizations: A Case Study in a Portuguese Hospital
Autor/es | Gaspar, Tânia
Salado Navarro, Vanesa Machado, Maria do Céu Botelho Guedes, Fábio Faia Correia, Manuela Coelho, Anabela |
Departamento | Universidad de Sevilla. Departamento de Psicología Experimental |
Fecha de publicación | 2023 |
Fecha de depósito | 2023-02-10 |
Publicado en |
|
Resumen | The hospital health care professionals are the front-line fighting COVID-19 considering they are responsible for all the care provided to patients. The purpose of this study was to determine the impact of COVID-19 at the ... The hospital health care professionals are the front-line fighting COVID-19 considering they are responsible for all the care provided to patients. The purpose of this study was to determine the impact of COVID-19 at the hospital management level and, also, to understand how psychosocial environment, and satisfaction of Health Professionals were affected. A case study was performed in a Portuguese Hospital. Data were collected at one hospital under study at two different occasions: the first before the pandemic (November 2019) and the second almost two years after the pandemic started (November 2021). Regarding data collection, 37.0% of participants responded in the occasion 1 (n = 296) and 63.0% responded in the occasion 2 (n = 503). The instrument for the Assessment of Global Management of Health Organizations (AGMHO) consists of 39 items organized into six dimensions (Gaspar et al. in J Occup Environ Med 63: 581–587, 2021). Comparing timings pre and during pandemic COVID-19, it was found that the participants in the pre-COVID-19 era showed stronger organizational culture, higher quality of life, better psychosocial environment regarding content/leadership and higher job satisfaction when compared to the participants during pandemic COVID-19. On the other hand, participants in the second occasion were found to have higher psychosocial risks related to mental health when compared to participants in the pre-COVID-19 phase. We conclude that the professionals’ perception of the different dimensions of the health organization worsened after 2 years of the pandemic. With special focus on psychosocial risks at work and relationship with leadership. |
Cita | Gaspar, T., Salado Navarro, V., Machado, M.d.C., Botelho Guedes, F., Faia Correia, M. y Coelho, A. (2023). Impact of COVID-19 on Management, Quality and Satisfaction of Health Organizations: A Case Study in a Portuguese Hospital. International Journal of Environmental Research, 17 (1), 21. https://doi.org/10.1007/s41742-022-00505-7. |
Ficheros | Tamaño | Formato | Ver | Descripción |
---|---|---|---|---|
Impact of COVID‑19.pdf | 681.1Kb | [PDF] | Ver/ | |