On the Relationships between Decision Management and Performance Measurement
|Estrada Torres, Bedilia
Río Ortega, Adela del
Resinas Arias de Reyna, Manuel
Ruiz Cortés, Antonio
|Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
|Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational context. Therefore, decisions should be considered as first-class citizens that need to be modelled, ...
Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational context. Therefore, decisions should be considered as first-class citizens that need to be modelled, analysed, monitored to track their performance, and redesigned if necessary. Up to now, existing literature that studies decisions in the context of business processes has focused on the analysis of the definition of decisions themselves, in terms of accuracy, certainty, consistency, covering and correctness. However, to the best of our knowledge, no prior work exists that analyses the relationship between decisions and performance measurement. This paper identifies and analyses this relationship from three different perspectives, namely: the impact of decisions on process performance, the performance measurement of decisions, and the use of performance indicators in the definition of decisions. Furthermore, we also introduce solutions for the representation of these relationships based, amongst others, on the DMN standard.
|Ministerio de Economía y Competitividad (MINECO). España
Junta de Andalucía
|Estrada Torres, B., Río Ortega, A.d., Resinas Arias de Reyna, M. y Ruiz Cortés, A. (2018). On the Relationships between Decision Management and Performance Measurement. En CAiSE 2018 : 30th International Conference on Advanced Information Systems Engineering (311-326), Tallinn, Estonia: Springer.