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Ponencia
On the Relationships between Decision Management and Performance Measurement
(Springer, 2018)
Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational context. Therefore, decisions should be considered as first-class citizens that need to be modelled, ...
Artículo
Transforming unstructured natural language descriptions into measurable process performance indicators using Hidden Markov Models
(Elsevier, 2017)
Monitoring process performance is an important means for organizations to identify opportunities to improve their operations. The definition of suitable Process Performance Indicators (PPIs) is a crucial task in this ...
Ponencia
Narrowing the Business-IT Gap in Process Performance Measurement
(Springer, 2016)
To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation ...