Browsing Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) by Subject "Calidad de servicio electronico"
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Presentation
Evaluation of the e-Service Quality in Service Encounters with Incidents: Differences by Online Consumer´s Socio-demographic Profile
(2014)This study starts out from two premises. Firstly, previous studies show that the quality of traditional services can be ...