Artículo
A management tool for indicator-supported systems: A public health service application
Autor/es | Carrizosa Priego, Emilio José
Conde Sánchez, Eduardo Fernández, F.R. Puerto Albandoz, Justo |
Departamento | Universidad de Sevilla. Departamento de Estadística e Investigación Operativa |
Fecha de publicación | 1992-01-01 |
Fecha de depósito | 2021-04-20 |
Publicado en |
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Resumen | We develop a decision-making methodology for hierarchical structures. It provides different
decision makers with decision-oriented information based on obtained satisfaction levels. This is specially
convenient for public ... We develop a decision-making methodology for hierarchical structures. It provides different decision makers with decision-oriented information based on obtained satisfaction levels. This is specially convenient for public services, where the main goal is user's satisfaction. Our methodology and its associated software (INDI) have been implemented in the Andalusian Health Service (SAS), supporting resource allocation decisions in order to reduce the complaints presented against such an institution. |
Cita | Carrizosa Priego, E.J., Conde Sánchez, E., Fernández, F.R. y Puerto Albandoz, J. (1992). A management tool for indicator-supported systems: A public health service application. European Journal of Operational Research, 61 (1-2), 204-214. |
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