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Browsing by Author "Diz Comesaña, Mª Eva"
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Presentation
La evolución del service encounter ante la incorporación de procesos automatizados
Diz Comesaña, Mª Eva; García Vázquez, José Manuel (Universidad de Sevilla, 2005)In this work we was trying to study the elements which make part of the service encounter and how the incorporation of ...