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A framework and tool to manage Cloud Computing service quality


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Author: Domínguez Mayo, Francisco José
García García, Julián Alberto
Escalona Cuaresma, María José
Mejías Risoto, Manuel
Urbieta, Matias
Rossi, Gustavo
Department: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Date: 2015
Published in: Software Quality Journal, 23 (4), 595-625.
Document type: Article
Abstract: Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.
Cite: Domínguez Mayo, F.J., García García, J.A., Escalona Cuaresma, M.J., Mejías Risoto, M., Urbieta, M. y Rossi, G. (2015). A framework and tool to manage Cloud Computing service quality. Software Quality Journal, 23 (4), 595-625.
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DOI: 10.1007/s11219-014-9248-0

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