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Improve Performance Management in Flexible Business Processes

Opened Access Improve Performance Management in Flexible Business Processes

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Autor: Estrada Torres, Bedilia
Departamento: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Fecha: 2017
Publicado en: SPLC 2017: 21st International Systems and Software Product Line Conference (2017), p 145-149
ISBN/ISSN: 978-1-4503-5119-5
Tipo de documento: Ponencia
Resumen: The performance of business processes is evaluated and mon- itored with the aim of identifying whether strategic and operational goals are being achieved. Most approaches about performance measurement have been de ned over traditional highly repetitive and well-structured processes. However, cur- rent organizational and business needs have encouraged the appearance of customizable processes to manage collections of process variants derived from a process, and loosely speci- ed processes to manage non-repeatable and unpredictable processes. However, current techniques of performance mea- surement have not evolved to the same pace that business processes, thus generating a gap between processes and the measurement of their performance. The thesis introduced in this paper, is focused on enhancing the performance mea- surement of business processes by means of the improvement of existing techniques for the de nition of process perfor- mance indicators and their applicabil...
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Cita: Estrada Torres, B. (2017). Improve Performance Management in Flexible Business Processes. En SPLC 2017: 21st International Systems and Software Product Line Conference (145-149), Sevilla, España: ACM.
Tamaño: 914.4Kb
Formato: PDF

URI: http://hdl.handle.net/11441/65662

DOI: 10.1145/3109729.3109746

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