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How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain

 

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dc.creator Álvarez García, José es
dc.creator Rio Rama, Maria de la Cruz es
dc.creator Miras Rodríguez, María del Mar es
dc.date.accessioned 2017-05-12T12:15:29Z
dc.date.available 2017-05-12T12:15:29Z
dc.date.issued 2017
dc.identifier.citation Álvarez García, J., Rio Rama, M.d.l.C. y Miras Rodríguez, M.d.M. (2017). How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain. Sustainability, 9 (4)
dc.identifier.issn 2071-1050 es
dc.identifier.uri http://hdl.handle.net/11441/59738
dc.description.abstract Most thalassotherapy centres in Spain do not have any quality certification but they are carrying out several actions of quality management in an attempt to obtain better results. Consequently, the aim of this research is to study if the implementation of quality practices on thalassotherapy centres has the same impact on companies’ results as on the results of those companies that got the quality certifications. In addition, the relationships between different factors considered are going to be studied. Our sample is composed of Spanish thalassotherapy centres, and the statistical technique used is based on structural equation modelling, in particular partial least squares (PLS) regression. The data were provided by the answers given by 31 managers (70.45% of the selected sample) to a structured questionnaire based on previous research and statistically validated. The results of this research allow us to conclude that these kinds of organizations have implemented informal practices to improve the quality of the service in terms of leadership, personnel management, alliances, and resources and show that the practices that have been carried out by these centres to enhance the quality of the service have an impact on companies’ results. Managers of these kinds of establishments that want to improve customer results should focus their efforts on continuous improvement, whereas, if they are pursuing enhancement of other results, their efforts should be focused on process management. es
dc.format application/pdf es
dc.language.iso eng es
dc.publisher MDPI (Multidisciplinary Digital Publishing Institute) es
dc.relation.ispartof Sustainability, 9 (4)
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 Internacional *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.subject Critical factors es
dc.subject Thalassotherapy centres es
dc.subject Spain es
dc.subject Service quality es
dc.subject TQM es
dc.subject Company’s performance es
dc.title How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain es
dc.type info:eu-repo/semantics/article es
dc.type.version info:eu-repo/semantics/publishedVersion es
dc.rights.accessrights info:eu-repo/semantics/openAccess es
dc.contributor.affiliation Universidad de Sevilla. Departamento de Contabilidad y Economía Financiera es
dc.relation.publisherversion http://www.mdpi.com/2071-1050/9/4/671/htm es
dc.identifier.doi 10.3390/su9040671 es
idus.format.extent 19 es
dc.journaltitle Sustainability es
dc.publication.volumen 9 es
dc.publication.issue 4 es
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