dc.creator | Cepeda Carrión, Ignacio Francisco | es |
dc.creator | Leal Rodríguez, Antonio Luis | es |
dc.creator | Martelo-Landroguez, Silvia | es |
dc.creator | Leal Millán, Antonio Genaro | es |
dc.date.accessioned | 2017-02-24T19:08:31Z | |
dc.date.available | 2017-02-24T19:08:31Z | |
dc.date.issued | 2015 | |
dc.identifier.citation | Cepeda Carrión, I., Leal Rodríguez, A.L., Martelo Landroguez, S. y Leal Millán, A. (2015). Critical Processes of Knowledge Management and Value for the internal and external Customers. En 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users (1-16), Sevilla: University of Twente. | |
dc.identifier.isbn | 9789036540568 | es |
dc.identifier.uri | http://hdl.handle.net/11441/54865 | |
dc.description.abstract | Firms are continually looking for new ways to get the best results. In this study, the
focus is on the relationship between absorptive capacity (ACAP) and customer value
(CV), proposing a multiple mediation model to analyze this relationship.The study's
contribution to the literature is to examine, empirically, the antecedents and
determinants of this variable in greater depth. Thus, the research fills a gap in the
literature through its analysis of the mediating role of knowledge stock (KS) and the
knowledge application (KA). This study applies variance-based structural equation
modeling via partial least squares to a sample of 151branch office managers from the
Spanish banking industry. The results show that both the direct effect and indirect
effect, through the mediation of KS and KA, are significant in the relationship between
ACAP and CV. | es |
dc.format | application/pdf | es |
dc.language.iso | eng | es |
dc.publisher | University of Twente | es |
dc.relation.ispartof | 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users (2015), p 1-16 | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | absorptive capacity | es |
dc.subject | customer value | es |
dc.subject | banking industry | es |
dc.title | Critical Processes of Knowledge Management and Value for the internal and external Customers | es |
dc.type | info:eu-repo/semantics/conferenceObject | es |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.identifier.doi | 10.3990/2.346 | es |
idus.format.extent | 16 | es |
dc.publication.initialPage | 1 | es |
dc.publication.endPage | 16 | es |
dc.eventtitle | 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users | es |
dc.eventinstitution | Sevilla | es |
dc.relation.publicationplace | Enschede | es |