dc.creator | Río Ortega, Adela del | |
dc.creator | Resinas Arias de Reyna, Manuel | |
dc.creator | Durán Toro, Amador | |
dc.creator | Ruiz Cortés, Antonio | |
dc.date.accessioned | 2015-06-29T14:55:20Z | |
dc.date.available | 2015-06-29T14:55:20Z | |
dc.date.issued | 2012 | |
dc.identifier.citation | Río Ortega, A.d., Resinas Arias de Reyna, M., Durán Toro, A. y Ruiz Cortés, A. (2012). Defining Process Performance Indicators By Using Templates and Patterns. | |
dc.identifier.other | http://www.isa.us.es/sites/default/files/DEL_RIO_BPM_2012.pdf | |
dc.identifier.uri | http://hdl.handle.net/11441/26304 | |
dc.description.abstract | Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational goals in process–oriented 3 organisations. Ideally, the definition of PPIs should not only be unambiguous, 4 complete, and understandable to non–technical stakeholders, but also traceable 5 to business processes and verifiable by means of automated analysis. in practice, 6 PPIs are defined either informally in natural language, with its well–known prob- 7 lems, or at a very low level, or too formally, becoming thus hardly understand- 8 able to managers and users. in order to solve this problem, in this paper, a novel 9 approach to improve the definition of PPIs using templates and ontology–based 10 linguistic patterns is proposed. Its main benefits are that it is easy to learn, pro- 11 motes reuse, reduces ambiguities and missing information, is understandable to 12 all stakeholders and maintains traceability with the process model. Furthermore, 13 since it relies on a formal ontology based on Description Logics, it is possible 14 to perform automated analysis and infer knowledge regarding the relationships 15 between PPI definitions and other process elements. | |
dc.description.sponsorship | Comisión Interministerial de Ciencia y Tecnología TIN2009–07366 | |
dc.description.sponsorship | Junta de Andalucía TIC–5906 | |
dc.description.sponsorship | Junta de Andalucía P07–TIC–2533) | |
dc.format | application/pdf | |
dc.language.iso | eng | |
dc.relation.ispartof | | |
dc.rights | Atribución-NoComercial-SinDerivadas 4.0 España | |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0 | |
dc.title | Defining Process Performance Indicators By Using Templates and Patterns | |
dc.type | info:eu-repo/semantics/conferenceObject | |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos | |
dc.relation.projectID | TIN2009–07366 | |
dc.relation.projectID | TIC–5906 | |
dc.relation.projectID | P07–TIC–2533) | |
dc.relation.publisherversion | http://dx.doi.org/10.1007/978-3-642-32885-5_18 | |
dc.identifier.doi | http://dx.doi.org/10.1007/978-3-642-32885-5_18 | es |
dc.identifier.idus | https://idus.us.es/xmlui/handle/11441/26304 | |