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Mostrando ítems 21-30 de 38
Artículo
The use of organizational capabilities to increase customer value
(Elsevier, 2013)
The importance of the customer's role in the management of a firm has been increasing for the last twenty years. A firm's organizational capabilities, both internally and externally oriented, are essential for ...
Ponencia
Customer loyalty of fitness center: A model of creation and perception of value
(European Association of Sports Management, 2010)
Artículo
How knowledge management processes can create and capture value for firms?
(Palgrave Macmillan, 2016)
Knowledge has become the main competitive tool for firms. Just as knowledge is considered as the most important strategic resource, knowledge management (KM) is considered to be critical to a firm’s success. Several attempts ...
Informe
Analyzing an absorptive capacity: unlearning context and information sistem capabilities as catalysts for innovativeness
(2010)
This study examines the impact of a company’s unlearning context and information system (IS) capabilities on the company’s ability to challenge of basic beliefs and to implement processes that are explicitly or tacitly ...
Artículo
Developing green innovation performance by fostering of organizational knowledge and coopetitive relations
(Springer, 2018-03)
This study explores the links between knowledge base, relationship learning, and green innovation performance within a coopetitive framework. We posit that green innovation is directly influenced by a broad and deep ...
Artículo
Developing an integrated vision of customer value
(Emerald, 2013)
Purpose – The aim of this paper is to contribute to the service management literature by identifying the possible relationship between customer value seen from the customer perspective and from the firm perspective, and ...
Artículo
The cycle of customer value: a model integrating customer and firm perspectives
(Vilnius Gediminas Technical University ; Taylor & Francis, 2015)
The aim of this paper is to contribute to the strategic management literature by identifying a relationship between customer value seen from the customer perspective and customer value seen from the firm perspective, and ...
Artículo
Creando capacidades que aumenten el valor para el cliente
(Academia Europea de Dirección y Economía de la Empresa, 2011)
El objetivo de este artículo es contribuir a la literatura al identificar las posibles combinaciones entre tres capacidades organizativas (orientación al mercado, procesos de conocimiento y gestión de la relación con el ...
Artículo
Understanding relationship quality in hospitality services : A study based on text analytics and partial least squares
(Emerald, 2019)
Purpose – The purpose of this paper is to analyze the occurrence of terms to identify the relevant topics and then to investigate the area (based on topics) of hospitality services that is highly associated with ...
Artículo
La dinámica empresarial:capacidades dinámicas y operativas en una teoría de la competitividad.
(Ministerio de Industria, Energía y Turismo, 2016)