Now showing items 1-4 of 4
Managing knowledge to create customer service value [Article]
Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/m ...
Absorptive capacity and value in the banking industry: A multiple mediation model [Article]
Firms continually look new ways to get the best results. This study focuses on the relationship between absorptive capacity (ACAP) and value, proposing a multiple mediation model to analyze this relationship. The study's ...
How knowledge management processes can create and capture value for firms? [Article]
(Palgrave Macmillan, 2016)
Knowledge has become the main competitive tool for firms. Just as knowledge is considered as the most important strategic resource, knowledge management (KM) is considered to be critical to a firm’s success. Several attempts ...