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Mostrando ítems 1-3 de 3
Artículo
The use of organizational capabilities to increase customer value
(Elsevier, 2013)
The importance of the customer's role in the management of a firm has been increasing for the last twenty years. A firm's organizational capabilities, both internally and externally oriented, are essential for ...
Artículo
Developing an integrated vision of customer value
(Emerald, 2013)
Purpose – The aim of this paper is to contribute to the service management literature by identifying the possible relationship between customer value seen from the customer perspective and from the firm perspective, and ...
Artículo
Implementing telemedicine technologies through an unlearning context in a homecare setting
(Taylor & Francis, 2013)
Despite the opportunities the health sector will offer as a result of the design and development of a technology infrastructure, the fact is that hospitals have been slow to adopt telemedicine technologies, largely because ...