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Artículo
Negative aspects of counter-knowledge on absorptive capacity and human capital
(Emerald, 2015)
Purpose – People live and work in a world where they do not have complete knowledge and, as a result, they make use of rumours, beliefs and assumptions about relevant areas of concern. The term counter-knowledge has ...
Artículo
Managing knowledge to create customer service value
(Emerald, 2016)
Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/m ...
Artículo
The role of international knowledge acquisition and absorptive capacity as a predictor of international performance
(Wiley, 2021)
The international business literature recognizes the central role of knowledge and learning as key determinants of the internationalization of firms. While the stages model underlined the influence of experiential learning, ...