dc.creator | Jiménez Ramírez, Andrés | es |
dc.creator | Reijers, Hajo A. | es |
dc.creator | Barba Rodríguez, Irene | es |
dc.creator | Valle Sevillano, Carmelo del | es |
dc.date.accessioned | 2020-03-05T09:51:06Z | |
dc.date.available | 2020-03-05T09:51:06Z | |
dc.date.issued | 2019 | |
dc.identifier.citation | Jiménez Ramírez, A., Reijers, H.A., Barba Rodríguez, I. y Valle Sevillano, C.d. (2019). A Method to Improve the Early Stages of the Robotic Process Automation Lifecycle. En CAiSE 2019: 31st International Conference on Industrial Track of the Conference on Advanced Information Systems Engineering (446-461), Rome, Italy: Springer. | |
dc.identifier.isbn | 978-3-030-21289-6 | es |
dc.identifier.issn | 0302-9743 | es |
dc.identifier.uri | https://hdl.handle.net/11441/93904 | |
dc.description.abstract | The robotic automation of processes is of much interest to
organizations. A common use case is to automate the repetitive manual
tasks (or processes) that are currently done by back-office staff
through some information system (IS). The lifecycle of any Robotic Process
Automation (RPA) project starts with the analysis of the process
to automate. This is a very time-consuming phase, which in practical
settings often relies on the study of process documentation. Such documentation
is typically incomplete or inaccurate, e.g., some documented
cases never occur, occurring cases are not documented, or documented
cases differ from reality. To deploy robots in a production environment
that are designed on such a shaky basis entails a high risk. This paper
describes and evaluates a new proposal for the early stages of an RPA
project: the analysis of a process and its subsequent design. The idea is to
leverage the knowledge of back-office staff, which starts by monitoring
them in a non-invasive manner. This is done through a screen-mousekey-
logger, i.e., a sequence of images, mouse actions, and key actions
are stored along with their timestamps. The log which is obtained in
this way is transformed into a UI log through image-analysis techniques
(e.g., fingerprinting or OCR) and then transformed into a process model
by the use of process discovery algorithms. We evaluated this method for
two real-life, industrial cases. The evaluation shows clear and substantial
benefits in terms of accuracy and speed. This paper presents the method,
along with a number of limitations that need to be addressed such that
it can be applied in wider contexts. | es |
dc.description.sponsorship | Ministerio de Economía y Competitividad TIN2016-76956-C3-2-R | es |
dc.format | application/pdf | es |
dc.language.iso | eng | es |
dc.publisher | Springer | es |
dc.relation.ispartof | CAiSE 2019: 31st International Conference on Industrial Track of the Conference on Advanced Information Systems Engineering (2019), p 446-461 | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Robotic process automation | es |
dc.subject | Process discovery | es |
dc.subject | Business process outsourcing | es |
dc.title | A Method to Improve the Early Stages of the Robotic Process Automation Lifecycle | es |
dc.type | info:eu-repo/semantics/conferenceObject | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/submittedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos | es |
dc.relation.projectID | TIN2016-76956-C3-2-R | es |
dc.relation.publisherversion | https://link.springer.com/chapter/10.1007/978-3-030-21290-2_28 | es |
dc.identifier.doi | 10.1007/978-3-030-21290-2_28 | es |
idus.format.extent | 16 | es |
dc.publication.initialPage | 446 | es |
dc.publication.endPage | 461 | es |
dc.eventtitle | CAiSE 2019: 31st International Conference on Industrial Track of the Conference on Advanced Information Systems Engineering | es |
dc.eventinstitution | Rome, Italy | es |
dc.relation.publicationplace | Cham, Switzerland | es |