dc.creator | Saura, José Ramón | es |
dc.creator | Palos Sánchez, Pedro Ramiro | es |
dc.creator | Ríos Martín, Miguel Ángel | es |
dc.date.accessioned | 2018-08-21T11:37:24Z | |
dc.date.available | 2018-08-21T11:37:24Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Saura, J.R., Palos Sánchez, P.R. y Ríos Martín, M.Á. (2018). Attitudes expressed in online comments about environmental factors in the tourism sector: an exploratory study. International Journal of Environmental Research and Public Health, 15 (3), 1-20. | |
dc.identifier.issn | 1660-4601 | es |
dc.identifier.uri | https://hdl.handle.net/11441/78192 | |
dc.description.abstract | The object of this exploratory study is to identify the positive, neutral and negative
environment factors that affect users who visit Spanish hotels in order to help the hotel managers
decide how to improve the quality of the services provided. To carry out the research a Sentiment
Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings
shown and then a textual analysis was used to identify the key environment factors in these feelings
using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results
of the exploratory study present the key environment factors that affect the users experience when
visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of
rural areas respecting the local environment and nature, or respecting air quality in the areas where
hotels have facilities and offer services. The conclusions of the research can help hotels improve their
services and the impact on the environment, as well as improving the visitors experience based on
the positive, neutral and negative environment factors which the visitors themselves identified. | es |
dc.format | application/pdf | es |
dc.language.iso | eng | es |
dc.publisher | MDPI (Multidisciplinary Digital Publishing Institute) | es |
dc.relation.ispartof | International Journal of Environmental Research and Public Health, 15 (3), 1-20. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | environment | es |
dc.subject | sentiment analysis | es |
dc.subject | Nvivo | es |
dc.subject | twitter | es |
dc.subject | textual analysis | es |
dc.title | Attitudes expressed in online comments about environmental factors in the tourism sector: an exploratory study | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Economía Financiera y Dirección de Operaciones | es |
dc.relation.publisherversion | http://www.mdpi.com/1660-4601/15/3/553 | es |
dc.identifier.doi | 10.3390/ijerph15030553 | es |
idus.format.extent | 20 | es |
dc.journaltitle | International Journal of Environmental Research and Public Health | es |
dc.publication.volumen | 15 | es |
dc.publication.issue | 3 | es |
dc.publication.initialPage | 1 | es |
dc.publication.endPage | 20 | es |